What is your Returns / Exchanges policy?
We do our best to ensure that you receive quality products by looking each item over and packaging everything as securely as possible. However, if you open your order and notice something wrong, please let us know immediately and we will do our best to resolve the issue. There are a lot of factors outside of our control (shipping times, items being lost or damaged by the shipping carrier, etc.) but we will always try to fix any problems to the best of our ability if you reach out to us promptly and directly.
How long will my order take to arrive?
All of our non-custom items ship within 1-5 days. Patches and stickers are sent without tracking via USPS First-Class Mail® Postage. All hats, bags, and hoops are sent with tracking via USPS First-Class Mail® Parcel service. This means that orders shipping anywhere in the US should arrive within 2-10 business days. Please keep in mind that the USPS does its best to deliver packages promptly but there can often be delays that are outside of our control.
How do you make your products?
Everything is made in-house either by “Maya” (a 16-needle Melco Amaya XT machine), “Börther” (a single-needle Brother LB5000 machine), or by hand by Katie. Most of our designs are digitized with Willcom Hatch Composer or Melco DesignShop and feature a mix of original art, stock images, and pre-digitized, commercially available designs. We source our blanks and sewing materials from various vendors to make sure that we’re always using the best available base items. Every step of the way, we do everything we can to ensure that our products are unique, long lasting, and high quality.
Do you take custom orders?
We do! The process is a little different than just clicking a few buttons on the website, but all you have to do is email firstname.lastname@example.org or message us via Twitter, Instagram, or Facebook with your custom embroidery request. From there we’ll walk you through the custom ordering process.
Important Note: Custom orders can take anywhere from 1 - 4 weeks to complete depending on what you would like. We can discuss this in more detail once you contact us about your custom request.
Can you put of my logo / artwork on something that I can re-sell?
Absolutely! We’d love that and we’re sure your customers would too. Email email@example.com or message us via Twitter, Instagram, or Facebook and we can talk about custom and bulk order discounts. We’re also open to resellers who would like to order our designs to sell in their shop.
How do I adhere patches?
Get your iron ready! Ironing on patches is easy and simple with just a few steps:
Pick out a patch. We have plenty available here. If you need some inspiration, you can check out our customer photos page to see what others have done with theirs.
Pick your item to place it on. This can be anything from jeans, shorts, backpacks, shirts, baseball caps, or anything else you can think of.
Next, get your ironing board (a heat-safe flat surface of any kind will work) and lay out the item of clothing. Try ironing the clothing first just to make sure there’s no creases that will distort the patch. Then, place the patch on the spot you want.
Preheat your iron to medium-high heat. Once the iron is ready, place a thin towel over the patch to protect the design and then press the iron firmly over the patch for about 15 seconds.
Remove the iron and let the patch cool off. Once that is done, check to see if the edges are wanting to pull away from the fabric by trying to lift it with your finger. If it does come away a bit, run the iron over it again for about 10 seconds.
Once your patch is all good to go, you may want to think about stitching around the edges. This is just to make sure that patch stays where it’s supposed to and doesn’t get lost on your adventures.